Welcome to Balham Florist. These Terms and Conditions ("Terms") are intended to provide clarity and understanding to our valued customers who use our online service for flower delivery across Balham and the surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms. If you do not accept these Terms, please refrain from using our service.
Balham Florist specialises in the online sale and delivery of fresh flowers, arrangements, and related floral products throughout Balham and neighbouring regions. Our mission is to deliver beautiful, high-quality flowers safely and promptly to your chosen address within our service area.
These Terms apply to all customers ordering flowers and products through our online platform, whether residing in Balham or nearby areas within our coverage for flower delivery. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
Placing your flower order with Balham Florist is a straightforward online process designed for your convenience. Please review the steps below:
We reserve the right to decline an order if there are concerns regarding product availability, payment issues, or delivery feasibility.
Balham Florist accepts secure payment methods as displayed on our website at checkout. Accepted methods typically include major debit and credit cards. Payment is processed at the point of order placement. All prices shown include VAT where applicable and are displayed in GBP (£).
Your financial security is a priority. All payments are processed using trusted, encrypted payment gateways. We do not store your card details.
Your order will only be fulfilled after successful payment authorisation. If your payment is not processed or is declined, the order will not be accepted or delivered.
After successful payment, we will send you a confirmation email including reference details of your flower order and a summary of your purchase.
We deliver throughout Balham and selected surrounding areas. Delivery dates and times are subject to availability. While we make every effort to deliver on your requested date, we cannot guarantee specific delivery times.
Please ensure all recipient and delivery information is correct at the time of ordering. Balham Florist will not be held responsible for late or undelivered orders resulting from incorrect or incomplete information provided by the customer.
In the event of delivery difficulties (such as no access or no recipient present), we will attempt to contact you and may leave the order with a neighbour or in a safe place, where possible, at our discretion. If delivery is not possible, we will inform you and arrange an alternative solution, where feasible.
Due to the perishable and seasonal nature of flowers, some items listed on our website may occasionally become unavailable. For online flower deliveries in Balham, if we need to substitute a particular flower or item, we will use products of equal or greater value and always maintain the overall style and theme of your chosen arrangement. Where time permits, we will notify you of any significant changes.
We understand that plans can change and you may wish to cancel or modify your flower order. The following provisions apply:
As our products are perishable goods, returns are not accepted except in specific circumstances such as receiving a damaged or incorrect item. If your delivered flowers do not meet your expectations or your arrangement arrives in poor condition, please report the issue to us within 24 hours of delivery. We may request photographic evidence and, where appropriate, arrange a replacement or refund as quickly as possible.
Non-delivery cases due to circumstances within our control will be resolved by offering a replacement delivery at no extra cost or a refund. We are not liable for non-delivery due to incorrect addresses or information provided by the customer.
You are responsible for ensuring that all information provided to Balham Florist in connection with your order is current, accurate, and complete. Please check all recipient details, delivery address, and other instructions carefully before confirming your order.
It is your responsibility to ensure that someone is available to accept your flower delivery at the specified address and time. Failure to do so may affect delivery success.
While we take exceptional care to ensure each floral arrangement is made and delivered to the highest possible standards, the following limitations apply:
All content on this website, including product photographs, descriptions, branding, and website design, is the exclusive property of Balham Florist and protected by UK copyright and other intellectual property laws. No part of the site may be reproduced or distributed without our written consent.
Your privacy is important to us. Information you provide during the ordering process will be handled in compliance with our privacy policy and in accordance with UK data protection legislation. Your details are used solely for processing your order and, if you opt in, for promotional communication from Balham Florist.
Balham Florist reserves the right to amend these Terms from time to time to reflect changes to our practices or for legal, regulatory, or security reasons. Updates will be posted on this page. Please review these Terms each time before ordering to ensure you agree with any amended version.
These Terms and any contractual or non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. All disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
Note: These Terms and Conditions apply to all online flower delivery customers in Balham and surrounding areas. Ordering from Balham Florist indicates acceptance of these Terms. For any additional information or clarifications, we recommend reviewing our FAQ page or contacting our team directly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Balham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Balham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
